TERMS & CONDITIONS
Please note, the following terms and conditions are in place to ensure you receive the best quality items!
Items are to be picked up by the client the day before the event and to be dropped off the day after the event unless otherwise negotiated.
A security deposit is required to secure your booking. The security deposit amount is $50.00 or 30% of the hire cost, whichever is greater. This will be returned once the items have been returned in their original condition (excludes water crystals).
If the security deposit is not received four weeks before the date of the event, your booking will be cancelled. If you cancel your booking within four weeks of the event, we will refund 50% of your security deposit.
If an item is lost or damaged beyond replacement the security deposit will not be refunded. Whether or not the item is damaged beyond replacement is decided by Villa Event Hire.
To keep our hire items in excellent condition for your hire, items will be periodically replaced. As such items shown in images may not be exactly what you receive (eg. orchid in orchid centrepiece may not be exactly as shown in image).
Some centrepieces and hire items are one of a kind (eg. candlebra centrepieces) and as such can not be re-ordered. If the items you have chosen are damaged or lost in another hire prior to your event, we will provide you with replacement hire items of your choice of a similar value. If these are not satisfactory to you, we will give you a full refund.